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Referrer
We can't get the referrer of the parent frame. In fact, it's worse than that, Atlassian actually block the add-on from knowing the URL of the page in which is it present by using thereferrer-policy="no-referrer"attribute on their iframes (find out more). This means that we cannot determine where the user was prior to arriving on your Confluence Cloud instance.Attachment tracking
Universal Analytics – Because we can't execute JavaScript on the DOM, but only sandboxed in our own iframe, this means that we can't track clicks on links to attachments.
Google Analytics 4 – The updated version of the app from March 2023 will track attachment views at a later date will also display reports for this.
It doesn't work on mobile
Sorry about that, but it seems that Atlassian Connect is not supported on mobile devices right now.If you want support for mobile apps, vote for AC-2225 or ask Atlassian to do something about it.
Page tracking does not work if “Prevent cross-site tracking” is enabled on Safari
This is an unfortunate part of how the Atlassian Connect framework works. When Safari has “Prevent cross-site tracking” enabled, it prevents an iframe on another domain from using third-party content providers from sharing information. This can a good thing when the cross-site tracking is used by advertising networks which track your behaviour across multiple site. However, in our case, it prevents the ability to send tracking data to Google Analytics on your behalf.Page tracking does not work if “Enhanced Tracking Protection” set to “Strict” on Firefox
Firefox has a browser privacy function built in which when set to Standard blocks items such as social media trackers, cross-site tracking cookies, cryptomines and browser fingerprinting. When this protection is set to Strict, it provides stronger protection, but may cause some sites or content to break. In Strict mode, it blocks tracking by Google Analytics.